Because live fresh-cut flowers are highly perishable agricultural products that react rapidly to environmental changes, they cannot be physically returned to our store after they have been formally delivered and accepted. All quality concerns must be raised via our official claim process immediately.
To file a claim, you must submit a formal service ticket via one of our official communication channels:
• Live Chat: Available directly on our website (https://prflorist.com.my)
• Customer Support WhatsApp: +60 12-906 7706
• Official Corporate Email: [email protected]Evidentiary Requirements: Your submission must be accompanied by clear, well-lit digital photographic and/or video evidence showing the structural defect or damage alongside your official invoice/order number.